Legal, safety, and policy documents

Terms of Service

The Terms of Service at /terms are the agreement governing your use of the platform. They set out the nature of the service, the requirement to be 18 or over, your responsibilities for your account and the content you post, prohibited conduct, our content moderation rights, subscription and payment terms, and the limitation of liability.

Two sections are worth reading even if you read nothing else. The Humsafar disclaimer explains that we do not conduct background or criminal-record checks and that your safety when meeting anyone in person is your own responsibility. The identity verification section explains precisely what a verified badge does and does not mean.

Privacy Policy

The Privacy Policy at /privacy describes what personal data we collect, why, who processes it on our behalf, how long we keep it, and the rights you have over it. It includes a sub-processor table naming each third-party service we use and where it operates, covering database and authentication, payments, image moderation, error monitoring, email delivery, hosting, and advertising.

It also sets out your rights under the DPDP Act, 2023, the additional rights that apply if you are in the EEA, the UK, or Switzerland, our retention and deletion timelines including the 30-day grace period on account deletion, and the contact details of our Grievance Officer.

Cookie and Storage Policy

The Cookie and Storage Policy at /cookies explains our use of browser local storage, session storage, and cookies. Most of what we use is strictly necessary: keeping you signed in, securing your session, and maintaining real-time connections for chat and notifications.

It also covers advertising storage. We do not display third-party advertising by default. Where advertising is enabled, it is served by Google AdSense, which may set cookies and use other identifiers for ad serving and measurement, and we request your consent through a separate prompt that you can decline. Declining keeps advertising cookies off.

Community Guidelines

The Community Guidelines at /community describe what is and is not allowed on the platform, covering respect and harassment, prohibited content, authenticity and impersonation, and privacy of other people. They apply to everything you do here, including posts, stories, comments, chats, profiles, trip plans, and Humsafar activity.

They also explain how to report a violation, what we may do in response, and how to appeal a decision you believe was made in error.

Safety Center

The Safety Center at /safety is practical guidance rather than a legal document. It covers what to do before meeting someone, how to handle a first in-person meeting, travelling together, staying safe online, and how to report a concern. It states plainly that we do not conduct background checks and that a verification badge is not a guarantee that a person is safe.

For longer-form guidance, the public guide library at /guides expands each of these areas into detailed checklists that are available without an account.

Refund and Cancellation Policy

The Refund and Cancellation Policy at /refund covers premium subscriptions and one-time paid features. It explains recurring billing and automatic renewal, how to cancel, and the circumstances in which a refund may be issued, such as a duplicate charge, an unauthorised charge, or a technical failure on our side.

It also sets out how to request a refund, the information to include, and the expected timeline. Payments are processed by Razorpay; we do not store complete payment card details.

Grievance Redressal Policy

The Grievance Redressal Policy at /grievance is our formal complaints process, published as required for intermediaries under Indian law. It explains what you can raise, what information to include, and who to send it to. Our Grievance Officer can be reached at grievance@trippsitter.com.

It also states our timelines: acknowledgement within 24 hours, resolution within 15 days, action on a valid government or court order regarding unlawful content within 36 hours, and priority handling for impersonation and sexual content complaints. It describes how to escalate if you are not satisfied.

Law Enforcement Request Policy

The Law Enforcement Request Policy at /law-enforcement explains how we respond to requests for user data from police, courts, and government authorities. It sets out what makes a request valid, how we review scope and legal authority, how we handle emergency requests involving a risk of serious harm, when we notify affected users, and how preservation requests are handled.

Where to go for a specific problem

• Account, login, billing, or a correction to a guide: support@trippsitter.com
• Urgent platform safety concern: support@trippsitter.com with SAFETY in the subject line
• Formal grievance, privacy request, or content removal: grievance@trippsitter.com
• Law enforcement request: support@trippsitter.com with LAW ENFORCEMENT REQUEST in the subject
• Immediate danger: contact local emergency services first. In India, the integrated emergency number is 112

Reporting and immediate risk

Reporting to us is not a substitute for contacting the authorities. If you or someone else is in immediate danger, contact local emergency services first. In India the integrated emergency number is 112, the women helpline is 1091, the child helpline is 1098, and cyber-enabled offences can be reported at cybercrime.gov.in.

Where it is safe to do so, preserve relevant messages, usernames, and receipts before blocking someone, because blocking can remove your access to the conversation history.

Primary sources and further reading

• India Emergency Response Support System, 112
• National Cyber Crime Reporting Portal, Government of India
• Ministry of Electronics and Information Technology, India