Legal
Refund and Cancellation Policy
TRIPPSITTER premium subscription billing, automatic renewal, cancellation, refund eligibility, how to request a refund, and price changes.
Reviewed 27 July 2026 · By TRIPPSITTER Editorial Team
This policy explains how payments, renewals, cancellations, and refunds work for TRIPPSITTER premium subscriptions and any paid features. It forms part of our Terms of Service. Payments are processed securely by Razorpay.
Premium is optional. You can continue using the free core features, including trip planning, discovery, companion matching, messaging, and posting, without ever subscribing.
Subscriptions and billing
Premium features are offered through paid plans billed in advance on a recurring basis, for example monthly or annually depending on the plan you choose. Prices are shown in Indian Rupees unless stated otherwise and are inclusive of applicable taxes where indicated. By subscribing you authorise us and Razorpay to charge your selected payment method for the recurring fee until you cancel. Subscriptions renew automatically at the end of each billing period unless cancelled beforehand.
Cancelling your subscription
You can cancel automatic renewal at any time from your account settings or by emailing support@trippsitter.com. When you cancel you keep access to premium features until the end of the current paid billing period. Cancellation stops future renewals; it does not retroactively refund the current period. It is your responsibility to cancel before the renewal date if you do not want to be charged again.
Refund eligibility
Premium subscription fees and one-time paid features are generally non-refundable, including for partial billing periods, unused time, or features you did not use. We may, at our discretion or where required by applicable law, issue a refund for a duplicate or accidental charge or a clear technical billing error on our side, a charge you did not authorise subject to verification, a paid feature that failed to deliver due to a fault on our side and could not be remedied, or any case where a refund is required under the Consumer Protection Act, 2019 or other applicable law. Refunds are not provided for accounts suspended or terminated for violating our Terms or Community Guidelines.
How to request a refund
Email support@trippsitter.com from the address registered to your account within 7 days of the charge, including your order or transaction reference and the reason for the request. Never include your full card number or any one-time password. We aim to review refund requests within 7 business days. Approved refunds are issued to the original payment method via Razorpay, and the time to appear depends on your bank or card issuer, typically 5 to 10 business days.
Price changes
We may change subscription prices or plan features. Where required we will give advance notice and the change will apply from your next billing cycle. If you do not agree to a price change you can cancel before it takes effect.
Contact
For billing questions, email support@trippsitter.com. Our payments partner is Razorpay and we do not store complete payment card details. TRIPPSITTER is operated from India. For a formal complaint about billing, the Grievance Redressal Policy explains the escalation route and our timelines.